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We've moved to a new billing and outage notification system! Here's what it means to you.
Using Auto Pay or Pay-As-You-Go? Please note the highlighted lines.
Members who store payment information in our system (if you're using Auto Pay, this includes you!) need to re-register in our new payment portal.
After registering in our payment portal, please enter your payment information. This is an important step!
Members using Pay As You Go need to set up notifications in SmartHub.
You can register online using our SmartHub web portal or on your mobile device by downloading the SmartHub mobile app from Google Play or the App Store.
SmartHub is a useful tool for every co-op member. It offers payment options, outage notifications and updates, real-time energy usage information, and other account management tools. SmartHub is free and easy to use.
How to register for SmartHub and re-register your payment information:
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Click the link to go to our SmartHub web portal registration screen or download the SmartHub mobile app from Google Play or the App Store.
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Follow the prompts to enter your account number, your last name or the name of your business, and your email address.
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If you pay your bill using information stored on our system, re-register your payment information.
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For detailed instructions, see the videos and pdfs below.
SmartHub helps you manage your account
Our SmartHub web portal and mobile app will keep you informed and help you save time and money.
Billing & Payments: No more waiting for your bill to arrive in the mail. Access your bill anytime, anywhere. Save time with easy payment options to avoid late fees and service interruptions.
Alerts & Notifications: Stay informed on important account events via email or text messages. Receive the information you need to make informed decisions about your account.
Paperless Billing: Save some time and a tree when you activate SmartHub paperless billing, an eco-friendly way to instantly access your bill.
Usage Monitoring: Worrying about usage or surprising bill amounts can be stressful. When you know what devices are using the most energy, you can make money-saving decisions about your account.
Outage Reporting: Need to report a power outage? Smarthub is the fastest and easiest way to let us know when your power goes out. When widespread storms knock out power to an entire region, phone lines can become overloaded. With Smarthub, you can avoid busy signals and report outages with a few simple taps on your mobile device.
How To Register For SmartHub
FAQ: How To Register for SmartHub
You can find your account number on the printed bill statement mailed to your residence or business.
It also appears above your name in the mailing label on the back cover of The Southwestern, your member magazine.
If you have trouble finding your account number, please call us for assistance.
Downloads:
- Where to find your account number on your bill (pdf)
You may choose how you receive notifications from SmartHub (email or SMS) by updating your notifications preferences.
- Log in to your SmartHub account
- Click on “Notifications”
- Click Manage Contacts to add or change email address and phone numbers
- Enter verification code to activate
- Click on Manage Notifications to set up SMS and email alerts
You can save bank account and/or credit/debit card information for future one-time payments.
On the website:
- Click My Profile
- Click on Manage My Stored Payment Accounts and follow the instructions
On the app:
- Select Settings
- Select Stored Payment Accounts and follow the instructions
Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize us to withdraw funds from your selected account to pay your monthly bill on the due date.
How to sign up on the website:
- Click on Billing & Payments
- Click on Auto Pay Program
- Click on Sign Up for Auto Pay and follow instructions
How to sign up on the app:
- Select Bill & Pay
- Select Auto Pay Program and follow instructions
No. It's provided as an option for your convenience. If you don't sign up for paperless billing in SmartHub, you'll continue to receive a monthly bill in your mail.
When we upgraded our systems, those who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.
You can choose to participate in paperless billing, which sends bill statements to the email address on your account. You will no longer receive a copy of your bill in the mail.
Here’s how to change your preference to participate in paperless billing:
On the website:
- Click on My Profile
- Click on Update My Paperless Settings.
- Choose your paperless preference
On the app:
- Select Settings
- Select Paperless Billing
- Choose your paperless preference
You can view your energy use on the website and app.
On the website:
- Click My Usage
- Select My Usage
- then select Usage Explorer
On the app:
- Select the Energy Use icon to view your energy use.
How To Manage Notifications
FAQ: How To Manage Notifications
No. The two most common forms of notifications are email and text. You have the option to enter your cell phone, but it isn't required. You can control what messages are sent to your phone if you do choose to enter your number.
How To Set Up Auto Pay
FAQ: How To Set Up Auto Pay
Auto payments allow you to enjoy the convenience of automating your account so you never miss a bill payment and keep your services up and running.
Save time: You no longer have to manage your monthly bills manually.
Save Money: Avoid late fees and potential service interruptions!
Setting up Auto Pay in SmartHub is as easy as 1, 2, 3…
Step 1: Log in to SmartHub
Step 2: Set up Auto Pay in just a few clicks. Instructions can be found above.
Step 3: Rest easy knowing your bills will be paid on time!
How To Activate Paperless Billing
FAQ: How To Activate Paperless Billing
Paperless billing in SmartHub is the eco-friendly way to get instant access to your bill and declutter your life.
Save time: You no longer have to wait for your bill to arrive in the mail. You get instant access to your bill the minute it's published.
Declutter your desk: Cut down on the stack of paper invoices on your desk. You’ll feel more organized and be doing the planet a favor!
Absolutely!
You can deactivate paperless billing by visiting the paperless billing screen in the web portal or mobile app and moving the slider to the off position.
You can change our preferences anytime from anywhere!
FAQ: General Questions You May Have About SmartHub
Yes. All critical information is encrypted in every transaction and no personal information is stored on your phone or tablet.
Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
Both platforms are part of our online account management system for members.
Both the web version and mobile app allow you to securely access your account information, change your personal information, manage notifications, update stored payment methods, view your bills and payment history, make payments, and report issues.
Not at all! The SmartHub mobile app is a great tool for managing your account, paying your bill, and receiving outage notifications. You can do a lot of the same things with the SmartHub web portal, but it’s much harder to carry around in your pocket.
Both versions of SmartHub are free.
But not all tools are for all people. Maybe apps aren’t for you.
You can easily pay your bill by phone. Call us at 800-637-8667 and select Option 2.
And we gladly accept cash and checks. You can send payments via the postal service, leave them in our after-hours drop boxes, or you can stop by our office at 525 US Route 40 in Greenville, Monday-Friday, 8 a.m.-4:30 p.m.
We’ll be happy to see you.
Yes! SmartHub shows all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.
The information you see in the app and on the website is shown in real-time.
If you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.
Southwestern Electric will never call or email you to ask for credit card numbers, bank account routing numbers or any other personal information.
If you do receive such communication from someone claiming to be a co-op employee, please call us at 800-637-8667, so we can make other members aware.
Get Support
If you run into questions as you explore the features of SmartHub, we can help you find answers. Call us at 800-637-8667 or drop by our office at 525 US Route 40, Greenville, IL 62246. We're here Monday-Friday, 8 a.m. - 4:30 p.m. We'll be happy to hear from you.