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We're moving to a new billing and outage notification system.
Here's what it means to you.
Members who store payment information in our system will need to re-register in our new payment portal. You can re-register beginning March 3. We’ll post links to the registration page here. The links will direct you to SmartHub, our new payment portal.
SmartHub is a useful tool for every co-op member. It offers payment options, outage notifications and updates, real-time energy usage information, and other account management tools. SmartHub is free and easy to use.
On March 3, here’s how you’ll register for SmartHub and re-register your payment information:
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Go to sweci.com/smarthub (this page). Click the SmartHub link.
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Enter your account number, your last name or the name of your business, and your email address.
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If you pay your bill using information stored on our system, re-register your payment information. You’re done!
DATES TO REMEMBER
FEB 25 - MARCH 2
Payment Options
At 10 p.m., Tuesday, Feb. 25, we'll retire our current payment portal. No payments will be accepted through our current portal or the SWEC IL app after 10 p.m., Tuesday, Feb. 25. Our Pay-As-You-Go (Prepaid), Auto Pay, IVR (pay by phone) and Paperless Billing options will also go offline at this time.
If you’d like to make a payment Feb. 26 - March 2, you can send payments via U.S. mail, leave them in our after-hours drop boxes, or stop by our office at 525 US Route 40 in Greenville, Monday-Friday, 8 a.m. - 4:30 p.m.
Payments made after Feb. 25 will not post until the new system goes live March 3.
MONDAY, MARCH 3
SmartHub Goes Live!
Our new payment portal will go live at 8 a.m., Monday, March 3.
Beginning at 8 a.m., you can register in our new SmartHub payment portal and set up your preferred electronic payment method. IVR will also come online at this time.
We'll post links taking you to our SmartHub page on Monday, March 3.
SmartHub helps you manage your account
Our SmartHub web portal and mobile app will keep you informed and help you save time and money.
Billing & Payments: No more waiting for your bill to arrive in the mail. Access your bill anytime, anywhere. Save time with easy payment options to avoid late fees and service interruptions.
Alerts & Notifications: Stay informed on important account events via email or text messages. Receive the information you need to make informed decisions about your account.
Paperless Billing: Save some time and a tree when you activate SmartHub paperless billing, an eco-friendly way to instantly access your bill.
Usage Monitoring: Worrying about usage or surprising bill amounts can be stressful. When you know what devices are using the most energy, you can make money-saving decisions about your account.
Outage Reporting: Need to report a power outage? Smarthub is the fastest and easiest way to let us know when your power goes out. When widespread storms knock out power to an entire region, phone lines can become overloaded. With Smarthub, you can avoid busy signals and report outages with a few simple taps on your mobile device.
Frequently Asked Questions About SmartHub
Yes. All critical information is encrypted in every transaction and no personal information is stored on your phone or tablet.
Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
Both platforms are part of our online account management system for members.
Both the web version and mobile app allow you to securely access your account information, change your personal information, manage notifications, update stored payment methods, view your bills and payment history, make payments, and report issues.
Not at all! The SmartHub mobile app is a great tool for managing your account, paying your bill, and receiving outage notifications. You can do a lot of the same things with the SmartHub web portal, but it’s much harder to carry around in your pocket.
Both versions of SmartHub are free.
But not all tools are for all people. Maybe apps aren’t for you.
You can easily pay your bill by phone. Call us at 800-637-8667 and select Option 2.
And we gladly accept cash and checks. You can send payments via the postal service, leave them in our after-hours drop boxes, or you can stop by our office at 525 US Route 40 in Greenville, Monday-Friday, 8 a.m.-4:30 p.m.
We’ll be happy to see you.
Yes! SmartHub shows all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.
The information you see in the app and on the website is shown in real-time.
If you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.
Southwestern Electric will never call or email you to ask for credit card numbers, bank account routing numbers or any other personal information.
If you do receive such communication from someone claiming to be a co-op employee, please call us at 800-637-8667, so we can make other members aware.