Reporting An Outage
To report an outage, call (800) 637-8667.
When The Lights Go Out
If you lose power, please follow these steps:
- Check in with neighbors to see if you’re the only home without service. If you are, check your electrical box for tripped circuit breakers or blown fuses.
- If you can’t source your outage to your electrical box or your neighbors are also without power, report your outage using the SWEC IL app, or call us at (800) 637-8667. The line is staffed 24 hours per day. Your call will be answered by a Southwestern Electric employee or a representative of the co-op’s emergency response service. Be prepared to give the operator your name, address, telephone number and account number.
- Don’t rely on e-mail to contact the cooperative during an outage or other emergency. While our phones are constantly monitored, our e-mail isn’t.
- During an outage, it’s a good idea to unplug or switch off lights and electric appliances, leaving on a light or two so you’ll know when power is restored. Doing so will help you avoid overloading a circuit when the electricity comes back on. After your power is restored, turn on appliances and electrical devices one at a time.
Click here for a diagram showing the order in which outages are typically restored.