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Southwestern Surveying Co-op Members

Monday | August 8, 2022
All News

Southwestern Electric Cooperative is working with Touchstone Energy and Bellomy Research, Winston-Salem, N.C., to administer a comprehensive member survey. The survey will help us identify and address the priorities, preferences and expectations of Southwestern Electric members. 

While we frequently speak with or exchange messages with many of you, those conversations are often situational. They’re in response to power restoration efforts after a storm, a billing issue, or a co-op-related event. Those discussions are important, but they don’t necessarily reflect the overall thoughts and feelings of thousands of members we don’t hear from throughout the year. This study will offer those insights.

Not all cooperative members will receive an email request to participate in the survey. Rather, a representative cross-section from Southwestern’s service area will receive a request. 

Survey requests will be emailed from “Cooperative Difference Survey” and the words “Southwestern Electric Cooperative Needs Your Feedback” should appear in the subject line of the email. You’ll see Southwestern’s logo on both the email invitation and the survey itself.

To those of you who participate in the survey—thank you! Your responses will guide decisions regarding programs and services we should pursue and information we should communicate. If you didn’t receive a request to participate in this year’s survey, we’ll be reaching out again in the future. 

Thanks so much for your time and attention. We’re grateful! 

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ABOUT US

Based in Greenville, Ill., Southwestern Electric is a not-for-profit, member-owned cooperative serving 24,745 residential, commercial, agricultural and industrial members in 11 counties along the I-70 corridor between St. Louis, Mo., and Effingham, Ill.

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Southwestern Electric is an equal opportunity provider and employer.

RESOURCES

Southwestern Electric is a member-focused, not-for-profit utility. Our bylaws guide our business and daily operations. As your accountable energy partner, our mission is to improve the lives of the people and communities we serve.

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CONTACT US

You can reach us at (800) 637-8667. We respond to outage calls around the clock. Our office hours are Mon - Fri., 8 a.m. - 4:30 p.m.

You're welcome to visit our office at:

525 US Route 40
Greenville, IL 62246

©2025 Southwestern Electric Cooperative. Your Accountable Energy Partner.

  • Home
  • SmartHub
  • Your Service
    • Sign In to SmartHub
    • Apply For Electric Service
    • Paying Your Bill
    • Payment Programs
    • Electric Rates
    • Forms Library
    • Member Guide
    • Capital Credits
  • Energy Information
    • Understanding Your Bill
    • Energy Assistance
    • Technology Rebates
    • ERC Loans
    • Solar Energy
  • Electric Vehicles
    • Discover The EV Advantage
    • EV Owner Survey
    • EV Charger Rebates
  • Community
    • Operation Round Up
    • Scholarships
    • Economic Development
  • News & Information
    • News Releases
    • Outage Information
      • If You Lose Power
      • Outage Map
      • Outage Safety
      • How We Restore Your Power
    • The Southwestern
    • Board Meeting Minutes
    • Video
  • Safety
    • Indoor Electrical Safety
    • Outdoor Electrical Safety
    • Generator Safety
    • Storm Safety
    • Cyber Security
  • Careers
  • About Us
    • Mission & Management
    • Financial Information
    • Careers
    • Service Area
    • Contact Us