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Southwestern Operations Update: COVID-19 Response

Southwestern Operations Update: COVID-19 Response

Tuesday | October 27, 2020
All News

Southwestern Electric Cooperative will continue to keep coronavirus mitigation measures in place through the end of 2020. “Based on the past several months and our current climate, it’s likely Illinois and CDC COVID mitigation measures will extend into 2021,” said Southwestern CEO Bobby Williams. “It makes sense to extend Southwestern’s current office and remote work arrangement into 2021 as well.”

In March, the cooperative took precautions to safeguard the health of employees and members and curb the spread of COVID-19. Protective measures included adopting CDC health and safety guidelines, observing social distancing protocols, wearing face coverings when appropriate, and reviewing safety measures with employees. Those precautions have remained in place since spring.

Williams said the cooperative would reassess conditions in January 2021 and revise its plans or stay the course accordingly. “We expect our lobbies and drive-up windows to remain closed through the end of 2020,” he said. “Our employees will continue to answer your calls, respond to your questions, and repair outages quickly and safely, just as they always do.”

Williams encouraged members to manage their accounts, report outages and make payments using the co-op’s online payment portal, by using the SWEC IL app, or by calling the cooperative at (800) 637-8667.

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ABOUT US

Based in Greenville, Ill., Southwestern Electric is a not-for-profit, member-owned cooperative serving 23,000 residential, commercial, agricultural and industrial members in 11 counties along the I-70 corridor between St. Louis, Mo., and Effingham, Ill.

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Southwestern Electric is an equal opportunity provider and employer.

RESOURCES

Southwestern Electric is a member-focused, not-for-profit utility. Our bylaws guide our business and daily operations. As your accountable energy partner, our mission is to improve the lives of the people and communities we serve.

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CONTACT US

You can reach us at (800) 637-8667. We respond to outage calls around the clock. Our office hours are Mon - Fri., 8 a.m. - 4:30 p.m. Our lobbies are temporarily closed. You're welcome to visit our offices at:

525 US Route 40
Greenville, IL 62246

10031 Ellis Road
St. Jacob, IL 62281

 

©2021 Southwestern Electric Cooperative. Your Accountable Energy Partner.

  • Home
  • Your Service
    • Apply For Service
    • Paying Your Bill
    • Payment Programs
    • Electric Rates
    • Forms Library
    • Member Guide
    • Capital Credits
    • Outdoor Lighting
  • Energy Information
    • Energy Assistance
    • EV Charger Rebates
    • EV Charging Codes
    • Technology Rebates
    • ERC Loans
    • Energy Monitors
    • Solar Energy
  • Community
    • Operation Round Up
    • Scholarships
    • Economic Development
    • Recycling With Southwestern
  • News & Information
    • Outage Information
      • If You Lose Power
      • Outage Map
      • Outage Safety
      • How We Restore Your Power
    • News Releases
    • The Southwestern
    • Board Meeting Minutes
  • Safety
    • Indoor Electrical Safety
    • Outdoor Electrical Safety
    • Generator Safety
    • Storm Safety
    • Cyber Security
  • About Us
    • Mission & Management
    • Financial Information
    • Careers
    • Service Area
    • Contact Us