Southwestern Electric Cooperative will keep its coronavirus mitigation measures in place through April. The co-op’s response plan calls for lobbies and drive-up windows to remain closed through April 30. Employees will continue to answer calls and questions from members, and crews will respond to outages and make repairs quickly and safely, as they have been throughout the pandemic, said CEO Bobby Williams.
In March 2020, the co-op took precautions to safeguard the health of employees and members and curb the spread of COVID-19. Protective measures included adopting CDC health and safety guidelines, observing social distancing protocols, wearing face coverings when appropriate, and reviewing safety measures with employees. Those precautions have remained in place since last spring.
Williams encouraged members to manage their accounts, report outages and make payments using the co-op’s online payment portal, by using the SWEC IL app, or by calling the cooperative at (800) 637-8667.