Southwestern Electric: Remote Work Plan

A message from CEO Bobby Williams

Dear Southwestern Electric Member,

Out of an abundance of caution, in order to protect the health and well-being of our members and employees, beginning Monday, March 23, we’re closing our offices and implementing our remote work plan. 

The transition from on-site to remote operations should be invisible to you. Our training and technology ensure we’ll continue to provide safe, reliable service to your home or business. We’re the same people using the same tools, with the same work ethic and unwavering commitment to service.

We’re just seated a little further apart than usual. 

During this time, we encourage you to manage your account, report outages and make payments using our online payment portal, by using the SWEC IL app, or by calling us at (800) 637-8667. 

I want to assure you that, though our employees are working remotely, they aren’t on their own. We’re family here. We’ll look after each other. 

I know you and yours will do the same.

We’ll keep you informed of the latest developments through posts on our website at sweci.com/news-information.